Neopets - Contact Form

Contact Form: Account Access

Please use this page if you can no longer access your account due to a scam, fake login page, or because someone has somehow gotten your password.

If you can still access your account but you think that someone else has been in it, please change your password immediately on this page: http://www.neopets.com/userinfo.phtml. On that page you can also check the e-mail address entered in your account (if any) and make sure that it is correct. If your account has someone else's e-mail address, then they are able to get your password.

Before submitting an inquiry using this form, please use the Lost Password box located on the Login page. If your e-mail address is listed correctly in your account, your password will automatically be sent to that address. If within 24 hours you have not received your password, then fill out this form and we will look into your situation.

Please remember that Neopets is not responsible for items or Neopoints lost in unfair trades, contests, or other scams. You are responsible for keeping your account safe, so if you have given out items, Neopoints, your password, or anything else because someone told you they had a cheat, a program, a secret, or that you would suddenly have millions of Neopoints or rare items for doing so, we cannot help you. If you have fallen for a scam like this then you were basically trying to cheat the game in the first place, and you have done so at your own risk. There are no real tricks or shortcuts to earning lots of Neopoints quickly, and anyone who tells you otherwise is trying to cheat you. Remember, if it sounds too good to be true, it probably is. We cannot refund any items or neopoints, or return accounts that were lost this way, but if you know the username of the person who scammed you you can use the Abuse-Reporting form to report them.

If you are an innocent victim of a scam and need help getting your account back, please fill out the following form so that we can investigate your situation.

Username of the account you cannot access: (must be EXACT)
E-mail address:
Make sure the address you enter is correct so that you receive our reply. Please note that the e-mail service provider mail.com (including its various addresses) is not accepting incoming e-mail from any Neopets.com addresses. If you enter one of these e-mail addresses, we are unable to respond to you. We suggest that you use a different e-mail provider to contact us so that you will receive our response.
What happened/What is the problem:
You have characters left.
Do you know the username of the person who scammed you? If so, enter it here:
We will need to verify that this is your account. Please provide us with some information that only the person who created the account would know. Please fill out as much of the information as you can, and it must be accurate. If some of the questions do not apply to you or you do not know the answer, then please leave those blank. The more useful information we have about your account the better the chance we will be able to verify that it was yours.
Who are your Neofriends?
Past Trades/Auctions: (what items were traded, and who did you trade with)	You have characters left.
Birthdate: (over age 13 only, please)	- Day (DD) - Month (MM) - Year (YYYY)
Email Addresses: (any addresses used on the account previously. Over age 13 only, please.)
Neomails in your inbox: (who were they from and what they said)	You have characters left.
Stocks you currently own:
Books your pets have read:
Items in your Inventory or Safety Deposit Box	You have characters left.
Items equipped on any of your pets:	You have characters left.
Pets you created: (Not adopted. Give their exact names.)
If you've ever disowned any pets, what were their names?
If you've ever been warned, what were the warnings for?	You have characters left.
If you've ever redeemed any Rare Item Codes, what did you get for them?	You have characters left.
Any further information you think would help us verify your ownership of the account.
You have characters left.